At Watchaser, we take pride in the quality and craftsmanship of our watches. We stand behind the products we sell and offer a warranty to provide you with peace of mind. Please read the following information regarding our warranty policy.
Warranty Coverage All watches purchased from Watchaser are covered by a 12-month warranty from the date of purchase against hidden defects. This warranty ensures that your watch is free from any manufacturing or material defects that may affect its functionality or performance.
Conditions of Warranty To ensure that the warranty remains valid, it is important to use the watch under normal conditions of use. Any misuse or improper handling of the watch will void the warranty. It is essential to follow the manufacturer's instructions and guidelines for proper care and maintenance.
Vintage Watches Disclaimer Please note that vintage watches produced before January 1, 2000, are sold in "as-is" condition and are not covered under our warranty policy. These watches are considered collectors' items with unique characteristics and may have wear or imperfections due to their age. We recommend consulting our advisors for more information before making a purchase.
Hidden Defects and Return Procedure In the rare event that you encounter a hidden defect with your watch within the warranty period, please contact our advisors immediately. They will guide you through the return process and provide you with detailed instructions. Once your return is approved, our team will inspect the watch and replace any defective parts. The watch will then undergo a thorough inspection and revision in our Geneva workshop.
During the restoration period, it is important to note that customers are not eligible for financial compensation or refunds. We understand that this may be an inconvenience, but the restoration process requires dedicated time and resources to ensure the highest quality outcome.
In certain cases, however, we do offer the option of an exchange credit. This means that instead of a refund, customers may receive a credit that can be applied towards the purchase of another watch from our collection. This allows you to choose an alternative timepiece that meets your preferences and requirements.
We value our customers' satisfaction and strive to provide exceptional service throughout the restoration process. Our team of experts works diligently to bring your watch back to its optimal condition. We appreciate your understanding and patience during this time.
If you have any questions or concerns regarding our restoration services or the exchange credit option, please feel free to reach out to our customer support team. We are here to assist you and ensure that your watch receives the attention it deserves.
Out-of-Warranty Service For watches that experience issues outside the warranty period, Watchaser offers a comprehensive maintenance and restoration service. Our skilled technicians and watchmakers are dedicated to restoring your watch to its optimal condition, ensuring its longevity and functionality. Feel free to reach out to our customer service team to inquire about our out-of-warranty services.
At Watchaser, we are committed to providing you with high-quality timepieces and exceptional customer service. Our warranty policy ensures that your watch is protected against hidden defects, and our team is ready to assist you with any issues that may arise. Shop with confidence, knowing that your watch is backed by our warranty.